rcoreLogo
Mobile Nav Menu

Bot Privacy Policy

Operator: rcore s.r.o., Company ID (IČO): 09594311, Lidická 700/19, Veveří, 602 00 Brno, Czech Republic

Contact: info@rcore.cz

Applies to: the Discord applications rcore - Support bot, RDS - Support bot, and rcore - Partner bot, operated on our official Discord servers (each referred to as "the bot")

Effective date: 11 August 2026

1. What the bot does

The bot provides the following functionality on our Discord servers:

  • Support tickets – creating private ticket channels where members can contact our support team, and archiving ticket transcripts for support quality and dispute resolution purposes
  • Member verification and role management – verifying members and assigning roles on the server

The bots are used solely to operate our own community servers. They are not public bots intended for installation on third-party servers.

2. Data the bot collects and stores

Data Purpose Retention
Discord user ID and username ticket handling, verification, role assignment while you remain a server member, or until you request deletion
Messages sent in ticket channels (transcripts) support records, defence against legal claims 24 months after the ticket is closed
Assigned roles and verification status server administration while you remain a server member

The bot does not:

  • read or store messages outside ticket channels,
  • link Discord accounts to purchase or payment data,
  • track presence or online status,
  • sell or share data with third parties for marketing purposes.

3. Gateway intents

The bot uses the following privileged gateway intents:

  • Message Content – solely to record transcripts of messages in support ticket channels. Message content outside ticket channels is not processed or stored.
  • Server Members (Guild Members) – solely to detect member joins/leaves for verification and role assignment.

The bot does not use the Presence intent.

4. Legal bases (GDPR)

We process this data as a controller under Regulation (EU) 2016/679 (GDPR):

  • ticket handling – performance of a contract and pre-contractual steps (Art. 6(1)(b)) and our legitimate interest in keeping verifiable support records (Art. 6(1)(f)),
  • verification and role management – our legitimate interest in administering and securing our community server (Art. 6(1)(f)).

5. Where data is stored

Ticket transcripts and member records are stored on a dedicated server rented by rcore s.r.o. from OVH SAS (France) and physically located in France (European Union). OVH SAS acts as our infrastructure provider and processor under Article 28 GDPR, on the basis of its standard data processing terms. This data is not transferred outside the EU/EEA.

Discord Inc. remains an independent controller of the data processed within the Discord platform itself; its handling of that data is governed by Discord's own privacy policy (https://discord.com/privacy).

6. Your rights

Under Art. 15–21 GDPR you may request access to, rectification, or erasure of your data, restriction of processing, object to processing based on legitimate interest, and lodge a complaint with a supervisory authority (Úřad pro ochranu osobních údajů, www.uoou.gov.cz).

To exercise any of these rights – including deletion of your ticket transcripts or verification data – contact us at info@rcore.cz or open a ticket on our Discord server. We will respond within one month.

7. Changes

We may update this policy from time to time. The current version is always available at rcore.cz/bot-privacy.

8. Related documents